Terms and Conditions

Welcome to Bake District! Please read these Terms and Conditions carefully before using our website, https://bake-district.co.uk (“Site”), operated by Bake District (“we”, “us”, or “our”).

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site.

1. Use of Website

This Site is intended for users who are 18 years of age or older. You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site.

2. Products and Services

We offer a range of bakery items available for order through our Site. All products are subject to availability and we reserve the right to substitute similar items if necessary.

We aim to provide accurate product descriptions and pricing, but errors may occur. If we discover an error in your order, we will contact you promptly with options to confirm or cancel.

3.Transportation:

  • When carrying the cake, please ensure that you hold it by the base at all times. Do not hold the cake by the sides as it may dent the box or cause damage to the cake. 
  • Please ensure that the cake is placed in a clean empty footwell. Do not place the cake on somebody’s lap or on the car seat, as these are unstable surfaces and may cause damage to the cake. 
  • Heating should be turned off whilst transporting the cake and, if possible, air-conditioning should be switched on. The cake should be taken straight home or any other destination, rather than stopping on the way and leaving the cake in the car.
  • Please note that we cannot take any responsibility for any damage to any of our products caused by poor transportation. If you are unsure that you will be able to transport the cake safely, we recommend opting for delivery. We are not liable for any damage to our products once they left the premises. 

4. Collection times:

  • All products should be collected by 11am on the date of the order. 
  • If you do not turn up to collect your order within this timeframe, you will have to message or call to arrange collection on a different day. 

5. Allergens and Dietary Requirements:

  • Please note that all our products are made in an environment with the main 14 allergens: eggs, fish, lupin, milk, gluten, celery, crustaceans, mustard, peanuts, nuts, sesame, soya, sulphur dioxides and sulphites. While we take precautions, we cannot guarantee the absence of allergens due to potential cross-contamination. 
  • Please notify us of any dietary restrictions or allergies at the time of ordering.

6. Payment:

  • All products should be fully paid at the time of the order. 
  • For custom-made cakes, you will be sent an invoice that can be paid online. This should be paid in full in order to secure your order. 
  • We accept major credit / debit cards and other secure payment methods offered at checkout.

7. Cancellations:

  • For cancellations made more than 21 days before the order date, a full refund will be issued. 
  • For cancellations made between 14-21 days before the order date, you will be refunded 75% of the value of your order. 
  • For cancellations made between 7-14 days before the order date, you will be refunded 50% of the value of your order. 
  • For cancellation 3-7 days before the order date, you will be refunded 25% of the value of your order. 
  • For cancellations made less than 3 days before your order date, no refunds will be issued.

8. Complaints

  • Should you have any concerns about your products, please notify us immediately upon collection / delivery. 
  • All other concerns should be made in writing, and evidence of the fault should be included. This should be done no later than 24 hours after collection / delivery. 
  • Please note that we will only issue refunds if there is a proven fault with the cake. No refunds will be issued if you change your mind or if the cake does not suit your taste. 

9. Refunds

  • For cancelled orders, refunds will be issued as per our cancellation policy. 
  • Please note that we will only issue refunds if there is a proven fault with the cake. No refunds will be issued if you change your mind or if the cake does not suit your taste.

10. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Bake District and protected by copyright laws. You may not reproduce, distribute, or use any content without written permission.

11. Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Site or products. Our total liability for any claim shall not exceed the amount paid for the order in question.

12. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the Site after changes constitutes your acceptance of the new Terms.

14. Contact

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@bake-district.co.uk

Phone: +447881 555 778.

(These terms and conditions have been updated on 10.09.2025.)